Razorpay X AiSensy Integration: Connect Razorpay with WhatsApp

Want to automate Razorpay payment link notifications on WhatsApp? You’re in the right place!

With AiSensy, you can instantly send WhatsApp notifications for key Razorpay events like:

• Payment Links

•  Subscription Updates

• Refunds

• Invoice Issuance
  …and much more!

In this guide, we’ll walk you through how to integrate Razorpay with AiSensy step-by-step. Let’s get started!

How to connect Razorpay to WhatsApp Campaigns?

So, here's what you need to do to integrate Razorpay with AiSensy:

1. Sign up on AiSensy

The first thing you need to do is head on to the AiSensy platform and signup for FREE.

AiSensy allows you to sign up and apply for WhatsApp Business API free of cost. Also, we are one of the only few WhatsApp Marketing platforms listed at the top position on the Razorpay AppStore.

After filling in your personal details, create a project by adding your business name or a name relevant to your business department.

2. Go to the Integrations tab

Once you signup, you'll see a dashboard, shown in the above image.

Now, head on to the Integrations tab on the left corner of AiSensy Dashboard and click the Razorpay App.

3. Apply for the WhatsApp Business API

Now, to benefit from the Razorpay AiSensy integration, you must get your WhatsApp Business API approved. Here's how to apply for Free WhatsApp API. 

Don't worry! With AiSensy, you'll get approved within 10 minutes to 6 hours.

Follow these steps to get started:

1. Hit the 'get started' tab on Razorpay. 

2. Click on First Menu👉 Get WhatsApp Business API

3. Click on 'Apply Now'.

4. Fill out the 4-step form that'll ask you for GST, website & other details to verify your business credentials. Know more about the approval necessities.

5. It takes 10 minutes to get your WhatsApp Business API account approved. However, many AiSensy clients have got WhatsApp API approved in just 10 minutes. 

4. Get Template Message Approved

Once the WhatsApp Business API approval arrives, the next step is getting approval for Template messages that'll trigger various WhatsApp notifications like payment links, subscription updates and much more based on Razorpay events.

AiSensy provides you sample template message guide to help you know what kind of messages are approved by WhatsApp.

These template messages fulfil various use cases such as abandoned carts, and application drop-offs and allow you to utilize various WhatsApp Marketing Strategies.

After creating template message drafts, review them with a keen eye for errors and submit them for approval. It takes usually takes 15 minutes - 4 hours to get approval for template messages.

5. Install Razorpay

Within 4-5 hours, you'll be ready to utilize the Razorpay AiSensy Integration! Woohoo- we are happy for you!

Now, install the Razorpay app. You can do it directly from the 'Get Started' tab or go to settings and do the same.

Click on 'Install App' and it'll go LIVE

6. Connect your Razorpay Account

• In setting, hit the 'Connect Razorpay' button.
• A new tab will open where you need to fill in the details of your Razorpay account if you already have one. If you don't, signup on Razorpay by clicking here.
• Once you authorize, your Razorpay account will be activated on AiSensy.

7. Setting up your first Activity- Part 1

Activity here means on which Razorpay events you want to send Template messages via AiSensy. Follow the below steps to create your first activity:

• Go to Setup Activities Tab,Click on "+ Activity" within this tab
• Give the Activity any name for reference For Eg. Payment Link
• Choose the Razorpay Event for which you wish to trigger the campaign. E.g. payment created, subscription updated, etc
• Choose the API Campaign you wish to connect above Razorpay event (You can also create an API campaign by Clicking on Create)

8. Setting up your first Activity (Part 2)

The final step you need to do to create your first activity is mapping out the parameters for the activity you've chosen.

So, parameters are values that will display in the template message sent to the user. For E.g. writing '$Name' in parameter 1 will trigger particular user names when sending them those messages.

There are two types of parameters included:

Razorpay Parameters-  $RPAY_Email, $RPAY_Amount, $RPAY_PaymentLinkId, $RPAY_Description, $RPAY_GrossAmount

AiSensy Parameters- $Name, $MobileNumber, $FirstName, $LastName

Here's something useful- Parameter $RPAY_Name and $Name are the same and will trigger the names of the users. However, it's suggested to use RPAY_NAME while creating your first activity for personalization.

It's also recommended to use RPAY_NAME if all of your invoices, payment links etc are given a name.

9. Setup Multiple Activities & Trigger events

Congratulations on creating your first activity!

You can create multiple activities & automate campaigns, in the same way, using Razorpay AiSensy Integration.

Right now, the integration includes 4 active events:

• Payment Link Created,
• Invoice Issued,
• Subscription halted and
• Refund Processed
• Payment Captured

Many more events will go live soon as per your requirements!

10. You're good to go!

That's all the information you need to set up your first activity & send payment links to upto 1,00,000 users on WhatsApp in one click.

Here's an added bonus: If you counter any difficulties, just contact our experts.