How to Opt-in & Opt-out users from your WhatsApp Broadcasts in AiSensy?

WhatsApp has made it mandatory for businesses to receive Opt-in permission from users to send them messages on WhatsApp. The opt-in can be taken directly on WhatsApp or from other channels like the website, checkbox during the signup process & social media ads.

Also, businesses have to give users a way to opt out from receiving their notifications.

In this tutorial, we'll guide you on how you can allow your users to automatically Opt-in & Opt-out users on the AiSensy app.

To set up Optin & Optout for users, go to 'Optin Management' in Manage Section on AiSensy App.

Enable API Campaign Opt-out as shown in the image to enable users to get automatically opted out.

 

 

 

Now let's look at how you can automatically opt-out users in AiSensy.

Any user who replies with these keywords will automatically opt out of your WhatsApp updates.

*You can add a maximum of 5 Opt-out Keywords in AiSensy App.

 

 

In case you wish to personalize the Opt-out message, you can do that easily.

👉Just click Configure message

👉Choose a pre-approved message or create a new one. In case you wish to create a new opt-out message, you can choose between a regular message or a template message with an image/ video to send the user a creative opt-out notification.

👉 After finalizing the message, click on Save Configuration.

 

 

 

Whenever a user sends you these keywords on your WhatsApp, they'll automatically get opted-in to your WhatsApp notifications.

You can also send them a WhatsApp message with a Quick-reply button with an opt-in keyword as the quick reply button.

After doing this, configure the Opt-in message which will be sent once the user opts in to your WhatsApp notifications. Just click on Configure as shown in the below image

In case you wish to personalize the Opt-in message, you can do that easily.

👉Just click Configure message

👉Choose a pre-approved message or create a new one. In case you wish to create a new opt-in message, you can choose between a regular message or a template message with an image/ video to send the user a creative opt-in notification.

👉 After finalizing the message, click on Save Configuration.

4. Click Save Settings to enable Opt-in keywords

To ensure that your WhatsApp Broadcast messages only go to the opted-in audience, here's what you need to do:

Go to Contacts 👉 Click on Filter 👉 Under Opted in, select Yes 👉 Click Apply

That's it! Now, your Broadcast will only go to the opted-in contacts.